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Privacy Policy - Mentarch Consulting

​Last Updated: 20/11/2025

Mentarch Consulting is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you engage with our services, visit our website, or communicate with us.

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By using our services, you consent to the practices described in this Privacy Policy.

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1. Information We Collect

We collect personal information necessary to deliver our services effectively. This includes:

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1.1 Personal Identification Information

  • Full Name

  • Email Address

  • Phone Number

  • Time Zone

  • Location (general, not specific address)

1.2 Professional Information

  • Current job title and industry

  • Career goals and transition preferences

  • Work history, résumé, LinkedIn profile, or portfolio

  • Skills, experience, and certifications

  • Employment status

1.3 Service-Specific Information

Depending on the service you choose, we may collect:

Career Mentorship & On-the-Job Support

  • Work tasks, deliverables, and project details

  • Challenges, goals, and developmental needs

  • Communication logs (WhatsApp, Slack, email)

Job Application Support

  • Resume content

  • LinkedIn profile details

  • Job descriptions or roles you are targeting

Mock Interview & Interview Preparation

  • Interview recordings (if permitted)

  • Practice responses and preparation materials

  • Certification Support

  • Exam goals and study progress

  • Knowledge assessments

1.4 Automatically Collected Information

When you access our website:

  • IP address

  • Device type

  • Browser information

  • Website usage statistics

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2. How We Use Your Information

We use your information to:

  • Deliver our services effectively

  • Personalise mentorship, feedback, and coaching

  • Create tailored résumés, LinkedIn profiles, and job materials

  • Provide interview preparation and mock interview assessments

  • Support your certification study process

  • Communicate with you regarding sessions, updates, or clarifications

  • Improve our services and client experience

  • Manage payments and invoices

  • Comply with legal obligations

We do not sell your information.

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3. Legal Basis for Processing (for GDPR-compliant regions)

Where applicable, we process your data based on:

  • Contractual necessity – to deliver services you have purchased

  • Legitimate interests – improving and securing our services

  • Consent – for optional data such as recordings or testimonials

  • Legal obligations – tax, accounting, compliance

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4. How We Store and Protect Your Information

We take reasonable technical and organisational measures to safeguard your personal data, including:

  • Secure, password-protected devices

  • Encrypted storage tools

  • Access limited only to authorised personnel

  • Secure platforms for file sharing and communication

We store your information only for as long as needed to provide services, meet legal requirements, or maintain business records.

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5. Sharing Your Information

We do not share your personal information with third parties except:

  • Service providers (e.g., payment processors, scheduling tools, secure communication platforms)

  • Legal authorities (if required by law)

We never sell or rent personal data to marketers or external parties.

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6. Communication Platforms

For mentorship and support, communication may occur via:

  • Email

  • Zoom or Google Meet

  • WhatsApp

  • Slack

  • Other platforms agreed upon with you

These platforms have their own privacy policies, and we encourage you to review them.

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7. Data Retention

We retain your information for:

  • Up to 24 months after service completion, unless you request deletion earlier

  • Longer retention may apply for legal, tax, or contractual reasons

You may request that your information be deleted at any time.

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8. Your Rights

Depending on your region, you may have rights to:

  • Access your personal data

  • Correct incorrect information

  • Request deletion of your data

  • Withdraw consent (for optional data)

  • Request limitations on data processing

  • Request a copy of your data

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9. Payments

All payments are processed through secure third-party providers (e.g., Stripe, PayPal, or bank transfer).
We do not store full credit card information.

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10. External Links

Our website or learning materials may contain links to external sites.
We are not responsible for the privacy practices of those websites.

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11. Children's Privacy

Our services are not directed to individuals under 18.
We do not knowingly collect data from minors.
If you believe information has been collected from a minor, contact us to remove it.

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12. Updates to This Privacy Policy

We may update this policy periodically.
The “Last Updated” date will reflect the latest revision.

Continued use of our services constitutes acceptance of any changes.

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13. Contact Information

For questions, requests, or concerns regarding this Privacy Policy, please contact:

Mentarch Consulting
Email: operations@mentarchconsulting.com
Website: www.mentarchconsulting.com

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