top of page

Terms & Conditions – Mentarch Consulting

Last Updated: 20/11/2025

​

Welcome to Mentarch Consulting.
By accessing our website, using our services, or engaging in any programs offered by Mentarch Consulting, you agree to the following Terms & Conditions.
Please read them carefully before booking or using any service.

​

1. Definitions

  • “Services” refers to all offerings provided by Mentarch Consulting, including:

    • Career Mentorship & On-the-Job Support

    • Career Strategy Consultation

    • Job Application Support

    • Résumé & LinkedIn Revamp

    • Mock Interview & Interview Preparation

    • Certification Support

    • Any workshops, coaching programs, digital resources, or consulting

    • “Client”, “you”, or “your” refers to any individual who purchases, uses, or accesses our services.

​

2. Scope of Services

Mentarch Consulting provides career development services, mentorship, and consulting.
We do not guarantee job placement, interviews, promotions, certification outcomes, or any specific employment results.

Our services are designed to guide, advise, and support—but final outcomes depend on the client’s effort, actions, and external circumstances beyond our control.

​

3. Booking & Payment

  • All bookings must be completed via our official booking system, email, or approved communication channels.

  • Payment must be made in full before service delivery unless otherwise agreed in writing.

  • Fees are displayed in AUD (Australian Dollars) unless stated otherwise.

We reserve the right to change pricing at any time.
Price changes do not affect services already purchased.

​

4. Refunds & Cancellations

To maintain fairness and protect our time:

​

4.1 Refund Policy

  • All sales are final.

  • No refunds will be issued once a session, service, or package has been booked or delivered.

  • Refunds may only be granted in exceptional circumstances, at our sole discretion.

4.2 Cancellations & Rescheduling

  • Clients may reschedule a session at least 24 hours before the appointment.

  • Rescheduling within 24 hours may incur a fee or forfeit the session.

  • Missed or “no-show” sessions are considered fully used and are non-refundable.

​

5. Client Responsibilities

By using our services, you agree to:

  • Provide accurate, honest, and complete information

  • Attend scheduled sessions on time

  • Complete agreed exercises, tasks, or assignments where required

  • Actively participate in sessions to maximise value

  • Communicate respectfully with the consultant

  • Not use offensive, abusive, or inappropriate language or behaviour

We reserve the right to discontinue services if a client behaves inappropriately or violates these terms.

​

6. Confidentiality

We maintain strict confidentiality of all client information, except where disclosure is required by law.

Clients agree not to record, distribute, or share session content, training materials, templates, feedback, or proprietary information without written permission.

​

7. Intellectual Property

All materials provided by Mentarch Consulting—including templates, documents, guides, frameworks, videos, workshops, and tools—are protected by copyright.

You may use the materials for personal and non-commercial purposes only.

Clients may not:

  • Share

  • Sell

  • Redistribute

  • Publish

  • Modify for commercial gain

…any materials without explicit written consent from Mentarch Consulting.

​

8. Results Disclaimer

Mentarch Consulting provides guidance and support to help you improve your career prospects. However, we do not guarantee:

  • Job offers

  • Interviews

  • Promotion outcomes

  • Exam/certification scores

  • Salary increases

  • Workplace performance results

Success depends on your effort, experience, communication, and external market factors.

​

9. Session Delivery

Services may be delivered via:

  • Zoom or Google Meet

  • WhatsApp

  • Slack

  • Email

  • Other mutually agreed platforms

Technical issues may occur. If disruptions happen on our end, the session will be rescheduled at no cost.

​

10. Limitation of Liability

To the maximum extent permitted by law:

  • Mentarch Consulting is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our services.

  • We are not responsible for decisions, actions, or results arising from the advice provided.

  • Our total liability is limited to the amount paid for the specific service.

​

11. Termination of Services

We may discontinue or terminate services if:

  • The client violates these terms

  • The client engages in abusive or inappropriate behaviour

  • The client breaches confidentiality

  • Payment is not completed

Clients may terminate services at any time, but no refunds will be issued for unused sessions.

​

12. Testimonials & Marketing Use

With your explicit consent, we may use anonymised feedback, testimonials, or success stories for marketing or promotional purposes.
Consent will always be requested before using identifiable information.

​

13. Data Protection & Privacy

Your personal information is handled in accordance with our Privacy Policy.
By using our services, you agree to its terms.

​

14. Changes to Terms

We may update these Terms & Conditions at any time.
The “Last Updated” date will reflect the latest version.
Continued use of our services constitutes acceptance of changes.

​

15. Governing Law

These Terms & Conditions are governed by the laws of Australia.

Any disputes will be handled under the jurisdiction of the courts in that region.

​

16. Contact Information

For questions about these Terms & Conditions, contact:

Mentarch Consulting
Email: operations@mentarchconsulting.com
Website: www.mentarchconsulting.com

bottom of page